HELP & FAQs
Where can you ship to, and how long does it take to arrive?
We can ship pieces anywhere in the world, usually within 3 business days of purchase, but it depends on your location; you can ask us and we can give you an approximate date. Shipping time is subject to the courier companies involved. Shipments are sent via certified mail so the package can be tracked. If you need more information, do not hesitate to contact us at mlasarga@gmail.com - (+598) 99182248
What payment methods do you accept?
The international payment method is through Paypal. It is a simple, secure system used by most online retail sites. This system accepts Visa, Mastercard, American Express, Discover, or regular accounts. For regional purchases, in addition to Paypal, you can also pay via Mercadopago or bank transfers to BBVA, Santander, ITAU, and BROU banks.
Do I need a PayPal or Mercado Pago account to make a purchase on the site?
It's not necessary, although having one makes the purchase easier. If you don't have an account and don't want to create one, the purchase is made through a payment request sent by email.
How secure is it to buy on the site?
When making a purchase, the site automatically encrypts confidential information using (SSL) Secure Sockets Layer, a secure connection layer protocol. This provides authentication and information privacy between endpoints through the use of cryptography.
Can I return the purchase?
Our greatest interest is for you to have a piece that you fall in love with and that you want to wear at all times. In the event that the piece you purchased does not fit you well or you do not like it, you can exchange it, have it adjusted to your size, or return it, provided that you are within two weeks of the purchase and have not used it. You can see more information in our RETURN POLICY.
How do I know what my ring size is?
We have a PDF with a couple of options to find your size; however, it is only a guide. The best option is always to visit our studio or a local jewelry store and ask them to measure your size. You can see our size guide at this link.
How do I keep the room clean?
Silver oxidizes and can turn black if not worn for a long time, if stored in a humid environment, or through contact with certain chemicals or specific skin pH levels. It is important to keep it in a dry place and, if possible, separated from other metal objects that could scratch it. If it has oxidized for any of these reasons and you want to restore its shine, the easiest way is to use a flannel cloth with a minimal amount of metal polish or a special metal polishing cloth. You can also contact us and we will provide you with other alternatives.
What happens if my shipment doesn't arrive?
Shipments are always sent via certified mail, so we have a tracking number. Once the product has been dispatched, the risk of loss passes to the customer. If you have not received the product within 30 days of purchase, please notify us and we will do everything possible to help you resolve the issue.