HELP & FAQs
Where can you ship to, and how long does it take to arrive?
We can ship items anywhere in the world, usually within 3 business days of purchase, but it depends on your location; you can ask us and we can give you an approximate date. Shipping time is subject to the courier companies involved. Shipments are sent via registered mail so that the package can be tracked. If you need more information, do not hesitate to contact us mlasarga@gmail.com - (+598) 99182248
What payment methods do you accept?
The international payment method is through PayPal. It is a simple, secure system used by most online sales sites. This system accepts Visa, Mastercard, American Express, Discover, or regular accounts. For regional purchases, in addition to PayPal, you can also pay via MercadoPago or bank transfers to BBVA, Santander, ITAU, and BROU banks.
Do I need a PayPal or Mercado Pago account to make a purchase on the site?
It is not necessary; however, if you have one, it is easier to make the purchase. In case you do not have an account and do not wish to create one, the purchase is made through a payment request sent via email.
How secure is it to buy on the site?
When you make a purchase, the site automatically encrypts confidential information using (SSL) Secure Sockets Layer, a secure connection layer protocol. This provides authentication and information privacy between endpoints through the use of cryptography.
Can I return the purchase?
Our primary goal is for you to have a piece that you fall in love with and want to wear all the time. In the event that the piece you purchased does not fit well or you are not satisfied with it, you may exchange it, have it adjusted to your size, or return it, provided that you are within two weeks of purchase and have not used it. You can see more information in our RETURN POLICY.
How do I know what my ring size is?
We have a PDF with a couple of options to find your size, however, it is only a guide. The best option is always to visit our studio or a nearby jewelry store and ask them to measure your size. You can see our size guide at this link.
How do I keep the room clean?
Silver oxidizes and can turn black if not used for a long time, if stored in a humid environment, or due to contact with certain chemicals or a specific skin pH.
It is important to keep it in a dry place and, if possible, separated from other metal objects that might scratch it. If it has oxidized for any of these reasons and you want to restore its shine, the easiest way is to use a soft cloth with a small amount of metal polish or a special metal polishing cloth. You can also contact us and we will provide you with other alternatives.
What happens if my shipment doesn't arrive?
All shipments are sent via certified mail, so we have a tracking number. Once the product has been dispatched, the risk of loss transfers to the customer. If you have not received the product within 30 days of purchase, please notify us and we will do everything possible to help you resolve the issue.