RETURN POLICY
Return, exchange, or adjustment
Our greatest interest is that you have a piece that you fall in love with and want to wear at all times. In the event that the piece you purchased does not fit well or you do not like it, you can exchange it, have it tailored to your measurements, or return it, provided that you are within two weeks of your purchase and have not worn it.
How does it work?
The first thing you should do is contact us through the contact form on the website or by email (hola@marialasarga.com), or by calling these phone numbers: (+598) 99 182 248 / (+598) 99 765 747 / (+598) 2601 1803, and explain the issue. Any costs associated with shipping the product to our studio will be borne by the customer and will depend on the chosen method. Once we receive the product, we will assess the problem and the possibility of repairing or replacing it, depending on the case.
Refund
If you are looking to get your money back, the refund is processed directly once we receive the product at our studio and depending on the payment method you chose. If the purchase was made through MercadoPago, the money is credited to your MercadoPago account; if you do not have a MercadoPago account, you must create one to receive the money. If the purchase was paid via bank transfer, the amount is refunded to the bank account from which the payment was received.