RETURN POLICY
Return, exchange, or adjustment
Our greatest interest is for you to have a piece you fall in love with and want to wear all the time. In the event that the piece you purchased does not fit well or you do not like it, you may exchange it, have it adjusted to your size, or return it, provided that you are within two weeks of your purchase and have not put it to use.
How does it work?
The first thing you should do is contact us via the contact form on our website, by email (hola@marialasarga.com), or by calling these numbers: (+598) 99 182 248 / (+598) 99 765 747 / (+598) 2601 1803, and explain the issue to us. The costs associated with shipping the product to our studio will be borne by the customer and will depend on the method chosen. Once we receive the product, we will evaluate the problem and the possibility of fixing or replacing it, depending on the case.
Refund
If you are looking to get a refund, it is processed once we receive the product at our studio and depends on the payment method you chose. If the purchase was made through MercadoPago, the funds will be credited to your MercadoPago account; if you do not have a MercadoPago account, you must create one to receive the money. If the purchase was paid via bank transfer, the amount will be refunded to the bank account from which the payment was received.